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Artmystique support

Artmystique is an art auction game of bidding, bluffing and spotting forgeries. If something isn't working, or you have a question about your account, your data or the Collector's Club, write to us.

Legal

• Terms of use
• Privacy policy

Delete your account and data

In the app (fastest): open Settings → Delete account and online data, then confirm. Your online account, Vault, season wallets and leaderboard entries are deleted from our servers right away. Offline games stored on your phone are removed when you uninstall the app.

By email: if you can't use the app, write to support@mala-lab.com with the subject "Artmystique account deletion" and your player code (shown in the app under Settings → Account). We delete the account within 30 days and confirm by email.

Accounts are anonymous: we don't hold your name or email, so the player code is the only way to find your account. If you no longer have the app or the code, there's nothing we can match to you; accounts that stay inactive may be removed.

Subscriptions: deleting your account doesn't cancel a Collector's Club subscription. Cancel it first in your Apple Account (iPhone: Settings → your name → Subscriptions) or Google Play (Payments & subscriptions).

Common questions

• How do I cancel or manage the Collector's Club? Subscriptions are handled by Apple or Google. On iPhone: Settings → your name → Subscriptions. On Android: Google Play → Payments & subscriptions. Refunds are requested from Apple or Google.
• I bought the Club but don't see it. In the app, open Settings → Restore purchases while signed in to the same Apple or Google account you used to buy.
• Can I play offline? Yes. Evenings on the board work without a connection. Seasons, public auctions, the weekly quiz and leaderboards need the internet.
• Is real money ever at stake in auctions? No. Auctions use game money only, which can't be bought or cashed out.